This Privacy Policy explains how "S-PLATFORM AI" LLC ("S-Platform", "we", "us") collects, uses, stores, and protects personal data when you use our website and the Smart Order AI platform (the "Service").
1.Who we are (Data Controller)
The data controller responsible for your personal data is:
| Legal entity | "S-PLATFORM AI" LLC |
| Country of registration | Uzbekistan |
| Registration number | 312891025 |
| Registered address | 100000, Uzbekistan, Tashkent city, Yakkasaray district, Rakatboshi MFY, Bahodir street, house 2, apartment 705 |
| Contact | support@s-platform.ai |
2.What data we collect
- Contact & account data — name, business email, phone number, company name, and role, provided when you request a pilot, contact us, or use the Service.
- Business operational data — data you or your organisation upload or generate within the Service (e.g. sales orders, routes, client and product catalogues, analytics queries).
- Technical data — IP address, device and browser information, and log data generated when you access the Service.
- Usage data — interactions with features, used to operate and improve the Service.
3.How and why we use your data
- To provide, operate, and maintain the Service and its features;
- To respond to pilot requests, enquiries, and support tickets;
- To secure the Service, prevent abuse, and ensure availability;
- To improve features and performance;
- To comply with legal obligations.
4.Legal basis for processing (GDPR)
Where the EU/UK General Data Protection Regulation applies, we rely on: performance of a contract (to deliver the Service), legitimate interests (to secure and improve the Service), consent (where required, e.g. certain communications), and legal obligation.
5.Hosting and international data transfers
The Service is hosted on dedicated infrastructure provided by Hetzner Online GmbH / Hetzner Finland Oy, in data centers located in Finland (European Union). These data centers are certified to the ISO/IEC 27001 information security standard.
6.Data retention
We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Operational data is retained for the duration of the customer relationship and deleted or anonymised thereafter, subject to applicable law.
7.Security
We apply technical and organisational measures appropriate to the risk, including encrypted transport (HTTPS/TLS), access controls and least-privilege database roles, network isolation of internal services, and regular updates. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
8.Your rights
Subject to applicable law, you may have the right to access, rectify, erase, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent. To exercise these rights, contact us at support@s-platform.ai. You may also have the right to lodge a complaint with your local data protection authority.
9.Cookies
Our website uses only the cookies and local storage strictly necessary for it to function (e.g. remembering your language preference). We do not use third-party advertising cookies.
10.Children
The Service is a business-to-business product and is not directed to children. We do not knowingly collect personal data from children.
11.Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated through the Service or by email where appropriate.
12.Contact
For any questions about this Privacy Policy or your personal data, contact us at support@s-platform.ai.